This section provides troubleshooting tips and offers answers to frequently asked questions. If your problem or question is not included in the following list, visit the Corel Knowledge Base.
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I am trying to install/reinstall Corel Painter but I get a warning that my serial number is invalid. What do I do? |
How do I repair my Corel Painter installation (Windows)? |
How do I uninstall Corel Painter properly (Windows)? |
How can I get the thumbnails of my Painter files to show in Windows Explorer? |
My brushes stopped working. |
My blending and smearing brushes paint with white or don’t interact with underlying colors. |
My brush doesn’t use the color I chose or doesn’t work as expected. |
Where do I find my previously purchased brushes after reinstalling Corel Painter or installing it on another computer? |
My tablet doesn’t work as expected with Corel Painter. What do I do? |
What’s the difference between user files and a workspace? |
What’s the difference between a layout and a workspace? |
I was given a custom workspace, but I can’t use it. |
Some palettes in the workspace I just imported appear cutoff (Windows). |
Lately Corel Painter has been taking longer to start. Can I do something to shorten its startup time? |
What settings do I use to ensure the optimal performance of Corel Painter? |
I was using Corel Painter without any problems for a while, and now it no longer works as expected. What do I do? |
I know that restoring Corel Painter to its default settings may help with unexpected performance problems, but I don’t want to lose my custom brushes and palettes. How do I keep my custom items? |
I have read that renaming my application data folder (Windows) or application library folder (macOS) may help improve the performance of Corel Painter? How do I rename this folder? |
Corel Painter stops responding on startup (macOS)? What do I do? |
Upgrade to the latest version of Corel Painter. It comes with Corel Painter Thumbnail Previewer, which lets you view the contents of Corel Painter (RIFF) files in Windows Explorer by generating thumbnail images. |
If you change the Corel Painter file association, thumbnails may become unavailable. To fix the issue, you must uninstall Corel Painter together with Corel Painter Thumbnail Previewer, and then reinstall the application. |
Check the Layers palette to make sure that the Preserve Transparency button is disabled. |
Make sure the active layer is visible. If the eye icon next to the layer name in the Layers palette is shut, click the icon to make the layer visible. |
Sometimes the brush marks don’t show because the brush opacity is set to 0. Increase the opacity in the Opacity box on the property bar. |
You may be painting underneath a layer that is hiding your brushstrokes. Check the Layers palette, and make sure you are painting on the layer you want. If there are layers blocking the active layer, hide these layers by clicking the eye icon. |
There may be a small selection in the image, and brushes cannot paint outside selections. Choose the Select menu, and click None (if it is not already grayed out) to remove the selection. |
You may be trying to paint on a white canvas with a brush that uses the Glow technology. Glow brushes don’t leave a mark on white or very light backgrounds. To make sure you are indeed using a glow brush, check if there is an enabled Glow control on the property bar, or if the brush uses the Glow subcategory. |
Click the Reset Tool button on the property bar to restore the brush to its default settings. |
Some composite methods can make the paint appear invisible. For example, if the layer’s composite method is set to Multiply or Gel and you are painting on black, you won’t be able to see your brushstrokes. In general, if you are having difficulty seeing your brushstrokes, try changing the layer’s composite method to Default. |
Blender brushes do not add color; they blend existing colors. |
In the Layers panel, click the Pick Up Underlying Color button to enable it. If the brush still doesn't work as expected on the active layer, choose the canvas in the Layers palette and try painting over existing colors. If it works, consider painting on the canvas - some brushes use methods that don’t work on layers. |
For brushstrokes without white fringes, take advantage of enhanced blending, which is supported by many brushes. Choose WindowBrush Control PanelsBlending, and enable the Enhanced Layer Blending check box (if available for the selected brush). |
In the Colors palette, check if the Additional Color swatch appears selected. If so, click the Main Color swatch so that your brush uses the main color. |
In the Layers panel, check the composite method assigned to the active layer in the Composite Method list box, and make sure it is set to Default, not Gel, Multiply, Overlay, or another method that changes the appearance of the main color when it interacts with underlying colors. |
Make sure that the Hue ring and Saturation/Value triangle in the Color palette do not appear grayed out. If they are, then the Clone Color option is enabled, which means that the brush is using a color or pattern from a clone source. In the Color palette, click the Clone Color control to disable it. |
Sometimes your brush may be customized beyond recognition. In the Brush library panel, click the Brush library options button , and choose Restore Default Variant. |
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Set performance options in the Preferences dialog box. For more information, see Performance preferences. |
(Windows) Optimize the settings of your device, be it a Microsoft Surface Pro laptop, Cintiq Companion, or a desktop computer. Change the power settings of your device from Power Save mode to High performance (Control PanelHardware and SoundPower Options). You can also disable programs that are running in the background, turn off search indexing, clean the registry, disable visual effects, and more. For detailed information, see https://www.computerworld.com/article/3029168/microsoft-windows/windows-10-quick-tips-8-ways-to-speed-up-your-pc.html. |
Set the rotation of the canvas to 0°, especially when using impasto. |
If you are using impasto but you don’t need to see the impasto effect while painting, choose CanvasHide Impasto to improve performance. |
Hide the Navigator panel (WindowNavigator) if you don’t need it. |
Adjust the following brush settings: |
Move the Boost slider on the Spacing panel (WindowBrush Control PanelsSpacing) to optimize the performance of brushstrokes. Start with low boost values (under 10%) to significantly increase brush performance. Note that high boost values may produce less accurate brushstrokes.This setting applies only to specific brush dab types, such as Flat and Camel hair. |
Check if the selected brush uses Brush Loading by choosing WindowBrush Control PanelsBlending, and disable itto improve performance. For more information about this control, see Blending controls. |
Try your favourite brush with and without Multicore (WindowBrush Control PanelsGeneral) to see if there is a difference in performance. Be sure to test the brush with different sizes. For more information, see General controls: Multicore. |
Restart Corel Painter. This may improve application performance. |
Sometimes, silent hardware and operating system (OS) updates may cause Corel Painter to slow down. Its performance should be improved after the updates are installed. In general, we recommend that you restart your computer after installing any hardware, OS, or Corel Painter updates. |
Start Corel Painter by holding down Shift. This action will restore Corel Painter to its default settings and may solve unexpected problems. For more information, see Restoring the default Corel Painter settings. |
If restoring Corel Painter to its default settings did not improve performance, the problem may be some custom items such as brushes, papers, or custom palettes that you created earlier and decided to keep. Start Corel Painter while holding down Shift again, and try disabling one or more items under the Keep some customizations option. |
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When you restore the application to its default settings by holding down Shift and starting it, choose the Keep some customizations option in the dialog box that comes up. You can choose to keep your custom brushes, custom palettes, and customized libraries (papers, patterns, scripts, textures, and more). |
You can also export custom content or custom palettes before restoring Corel Painter to its default settings. |
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